Divelement is a leading IT consultancy company specializing in the development of web apps and mobile applications. We pride ourselves on delivering high-quality solutions to our clients using cutting-edge technologies such as JavaScript, React, React Native, and Next.js. As we continue to grow, we are seeking a highly skilled and dedicated Customer Success Manager to join our team.
Serve as the primary point of contact and build long-lasting relationships with our clients, understanding their business goals and aligning them with our services.
Proactively engage with clients to understand their needs, identify areas for improvement, and deliver exceptional customer service.
Act as a technical advisor, demonstrating a deep understanding of our web app and mobile application development process, technologies, and industry trends.
Collaborate closely with our development and project management teams to ensure successful project delivery, meeting or exceeding client expectations.
Provide guidance and training to clients on utilizing our software solutions effectively and efficiently.
Monitor and measure customer satisfaction, identifying opportunities for upselling and cross-selling our services.
Act as an escalation point for client issues, ensuring timely and effective resolution.
Keep abreast of industry developments, emerging technologies, and competitor offerings to provide valuable insights and recommendations to our clients.
Contribute to the continuous improvement of our customer success processes and strategies.
Soft Skills:
Strong Communication Skills
Empathy and Active Listening
Relationship Building
Problem-Solving and Critical Thinking
Adaptability and Flexibility
Time Management and Organization
Benefits:
This position will start as a contractor with the potential to transition into a full-time employee with benefits based on exceptional performance.
